Question 1

What is a "connection"?

Accepted Answer

A connection is a single trading account connected to ConnectX Copy. For example, to copy trades from one account to another, you need at least 2 connections — 1 master (source) and 1 slave (destination). Each additional account you connect counts as one more connection.

Question 2

How does the 14-day free trial work?

Accepted Answer

When you sign up, you get a full 14-day free trial with access to all features. No credit card is required to start. You can connect accounts, set up copiers, and use all analytics during the trial period.

Question 3

Can I change my plan later?

Accepted Answer

Yes, you can switch between monthly and yearly billing at any time. When upgrading to yearly, you'll receive the 20% discount immediately. You can also add or remove connections as your needs change.

Question 4

What payment methods are accepted?

Accepted Answer

We accept major payment methods including credit/debit cards and cryptocurrency. This ensures fast, secure, and global payment processing.

Question 5

Is there a minimum commitment?

Accepted Answer

No minimum commitment for monthly plans — cancel anytime. Yearly plans are billed annually but you can cancel and your access will continue until the end of your billing period.

Question 6

What trading platforms do you support?

Accepted Answer

ConnectX Copy supports MetaTrader 4 (MT4), MetaTrader 5 (MT5), cTrader, Match-Trader, DXtrade, and TradeLocker — 6 platforms in total. You can copy trades between any combination of these platforms, from any broker.

Question 7

How does billing work when I add more accounts?

Accepted Answer

When you add a new connection mid-cycle, you're charged a prorated amount for the remaining days in your current billing period. The full connection price applies from the next billing cycle.

Question 8

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time from your dashboard. Your copiers will continue running until the end of your current billing period. No cancellation fees.

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